All our products are send by EMS (by the Japan Post).
Depending of your localization it might take up to three week to receive your item. (It usually much faster though).
If it takes more times, don’t hesitate to contact us via our email or Facebook.
As I am doing the packaging and everything myself it might be me who is late (If you need your product as fast as possible for an anniversary for example just tell me and you will be my priority)
Last point but not least: When we send the package, we check the product condition. If something happen during the transportation it is EMS or local post responsibility. We cannot do anything about it (We might send them an angry letter by solidarity thought)